What is the last date for this job?

The advertisement prints Friday, 12 June 2026. That date has passed.

Which newspaper published this job?

Jang, in the edition of Wednesday, 3 June 2026.

Which city is this job listed under?

Lahore. That is the city recorded for this advertisement — taken from the notice where it names a place, and otherwise from the newspaper edition it appeared in.

How do I respond to this job?

Follow the instructions printed in the clipping; the advertiser’s own page is linked from this one. Applications are not submitted through this page.

Jobs Closed 12 Jun 2026

Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore

Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore · Lahore · Jang, 03 Jun 2026

Job advertisement published in Jang on Wednesday, 3 June 2026, listed under Lahore. Issued by Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore. The last date printed on the advertisement was Friday, 12 June 2026 and has passed.

Newspaper clipping: Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore, Jang, 03 Jun 2026

Original clipping · Jang · 03 Jun 2026 · tap to zoom

Full size Download

Advertisement details

Issuer: The Bank of Punjab. Apply for a senior Contact Center role in the Information Technology Group. Applications invited from experienced, dedicated and performance-driven professionals.

Position	Segment Head - Inbound (Information Technology Group)
Grade	Band-5 to Band-3
Location	Lahore
Key Responsibilities	Drive key service metrics including Customer Satisfaction and First Call Resolution (FCR). Monitor compliance with KYC, AML and customer verification protocols. Monitor and analyze KPIs such as AHT, FCR, Service Levels and Quality Scores. Identify performance gaps and implement corrective actions. Conduct regular performance evaluations and coaching sessions. Ensure timely and effective resolution of customer complaints within defined TATs. Oversee effective utilization of CRM, IVR and telephony systems. Forecast call volumes and plan staffing requirements; optimize resource allocation and scheduling. Ensure proper handling and escalation of fraud-related cases. Collaborate with Quality Assurance teams to maintain service standards. Drive initiatives to enhance digital adoption and reduce call dependency.
Eligibility / Requirements	Qualification: Minimum Bachelor's degree or equivalent from an HEC-recognized local/foreign university. Experience: Minimum 9 to 12 years of relevant experience. Preference given to candidates with 5+ years of relevant banking experience. Age: Up to 55 years as on date of application.
Application & Notes	Apply online through BOP career portal / Rozee link: https://www.rozee.pk/company/the-bank-of-punjab-job Only shortlisted candidates will be called for interviews. No TA/DA will be admissible. The Bank reserves the right to accept or reject any application(s) without assigning any reason(s). The Bank is an equal opportunity employer. Females, minorities, differently abled persons and transgender candidates are encouraged to apply. Positions carry market-based competitive remuneration.

Application deadline: 2026-06-12

Published in Jang on Wednesday, 3 June 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.

Questions about this job

What is the last date for this job?: The advertisement prints Friday, 12 June 2026. That date has passed.
Which newspaper published this job?: Jang, in the edition of Wednesday, 3 June 2026.
Which city is this job listed under?: Lahore. That is the city recorded for this advertisement — taken from the notice where it names a place, and otherwise from the newspaper edition it appeared in.
How do I respond to this job?: Follow the instructions printed in the clipping; the advertiser’s own page is linked from this one. Applications are not submitted through this page.

Advertisement details

Questions about this job

More jobs

Also in Jang · 03 Jun 2026