ZTBL OG-II Jobs: CFT, Sanctions, Service Quality and Customer Experience Officers

Zarai Taraqiati Bank Limited (ZTBL) invites online applications for four OG-II positions. Each position has one vacancy and requires a minimum of three years of relevant experience and at least a bachelor's degree from an HEC-recognized national or international institution or university.

Officer-CFT Desk responsibilities:

• Support and develop the counter-terrorism financing programme, covering customer onboarding, customer due diligence (SDD, CDD and EDD), name screening, customer risk profiling, STRs in TF/CFT areas, record keeping and cooperation with domestic authorities on counter-terrorism measures.
• Ensure compliance with the entity-wide CFT programme.
• Assess the institution's terrorist-financing risk and ensure effective implementation of controls to mitigate it.
• Serve as the focal desk for liaison with LEAs, FIA, CTD and other agencies regarding STRs on TF/PF.
• Coordinate with SBP and external agencies on CFT-related matters.
• Prepare case studies on terrorist incidents and develop summaries and notes.

Officer-CFT Desk skills: Knowledge of applicable AML/CFT laws; SBP AML/CFT/CPF regulations; identification and assessment of AML/CFT risk exposure; experience coordinating with internal and external stakeholders; and knowledge of sanctions and local and global watch lists.

Sanction Analyst responsibilities:

• Conduct periodic screening of accounts.
• Add and delete PPs/DPs in the Sanctions Compliance Management System (SCMS).
• Freeze and report accounts of PPs/DPs and entities.
• De-freeze accounts of deleted or delisted individuals and entities.
• Upload NACTA, UNSCR and OFAC lists to SCMS.
• Update the blacklist, FIA Red Book and NAB debarred list.
• Screen customer names against NACTA, OFAC, UNSCR, FIA Red Book and other lists.

Sanction Analyst skills: Knowledge of applicable AML/CFT laws; SBP AML/CFT/CPF regulations; identification and assessment of AML/CFT risk exposure; knowledge of local and global watch lists; and detection and reporting of suspicious transactions.

Service Quality Analyst responsibilities:

• Collect and compile data to measure the performance of field functionaries and branches, rank branches against service-quality standards through Zonal Manager Operations at the Zonal Office, and maintain service-quality MIS.
• Analyze service-quality checklists and customer feedback forms, identify grey areas and develop mitigation action plans.
• Assist in reviewing recurring anomalies and breaches of service-quality standards with higher management on a quarterly basis.

Service Quality Analyst skills: Proficiency in Advanced Excel, MIS management, analysis and reporting.

Customer Experience Officer responsibilities:

• Arrange independent research and surveys to measure implementation of service-quality standards under the FTC regime and gauge customers' perceptions of the bank.
• Evaluate customer perceptions, identify grey areas and escalate them to higher management and the respective Zonal Chiefs for improvement.
• Conduct periodic analysis, suggest ways to bridge gaps identified through customer complaints using Services Pretrial analysis, and monitor execution in coordination with all concerned.

Customer Experience Officer skills: Liaison, MIS management, research and reporting.

Eligibility and employment conditions:

• The maximum age is 40 years for OG-I and 35 years for OG-II, according to the defined policy.
• Market-competitive remuneration will be offered.
• ZTBL is an equal-opportunity employer. Women and persons with disabilities are encouraged to apply.
• Only shortlisted candidates will be called for interviews. No TA/DA will be admissible.
• The bank reserves the right to accept or reject any application without assigning a reason.
• Applicants convicted by a court of law are ineligible.
• Applicants dismissed, removed or terminated by previous employers on disciplinary grounds are ineligible.

Application procedure: Apply online at https://www.ztbl.com.pk/jobs by 22 November 2026. Only online applications submitted within the deadline will be accepted.

Contact: Head, Recruitment & Selection, ZTBL Head Office, Islamabad. Telephone: 051-9252724.